Shipping policy
Last Updated: August 19, 2026
At qottory, we aim to provide a reliable and straightforward shipping experience for our customers.
Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, and other circumstances. Any applicable processing information will be communicated through our website or order confirmation.
Shipping Methods
Available shipping methods and applicable delivery estimates are displayed during checkout when available.
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on:
- Shipping destination
- Carrier conditions
- Weather
- Holidays
- Transportation delays
- Other circumstances outside our control
Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you need to correct your shipping address, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the package.
Delivery Delays
Occasionally, shipments may experience delays due to circumstances outside our reasonable control.
If your order appears to be delayed, please contact us and we will assist you with the available shipping information.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
For damaged products, we may request photographs of the product and packaging to help us investigate the issue.
Shipping Costs
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Contact Us
For questions about shipping or your order, contact:
qottory
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Email: support@qottory.com
Phone: +1 (346) 900-1262
We typically respond within 1–2 business days.